Excellent customer service and mechanical work! They saved me THOUSANDS! How you might ask?? Story time! My son jumps in his '14 Ford Fusion (High mileage) and the dashboard is lit up like a Xmas tree. No power steering!
I call around to a couple of local shops and they are honest - electric power steering needs a computer reset which they don't have and recommend going to a dealer. So, I went to the Ford dealer near me. Their diagnosis was a whole new steering rack is needed - $3,800!!!!
I do some more googling to find Mark's specializes in fords so I call them. They can deal with the computer stuff so I bring it there. They do analysis (sent scan reports!) and discover the wire to the power steering motor was chewed off (rats!)! $500 to fix! Saved me over $3k.
Great use of technology for the service. They email estimates with pictures and final bill! All very clear. (Going back to Ford with this info to get my diagnosis fee back!)
Service is great (thanks Abbey, Mark and the team!).
I really appreciate a well run, local, and competent business!!